Frequently Asked Questions
Yes, you can request a return within 7 days of receiving your order. The product must be unused and in its original packaging.
No. Aroma Scent covers all return and exchange costs. You won’t be charged anything.
Simply email us at aromascentinfo@gmail.com with your order number and reason for return or exchange. Our team will guide you through the process.
Yes, we offer free exchanges within 7 days of purchase, as long as the product is unused and unopened.
Once we receive the returned item, your refund will be processed within 5 to 7 business days to the original payment method.
If you received a damaged or wrong product, please email us immediately at aromascentinfo@gmail.com with a photo. We’ll arrange a free replacement or refund right away.
Yes, even sale items are eligible for return or exchange within the 7-day window if they are unused and in original condition.